Data Deletion Instructions
This page tells you how to ask 3Bee Solution to delete personal data from School SMS, our websites, and WhatsApp school–parent messaging. Meta requires a public deletion process for apps that connect to Facebook or WhatsApp.
1. What to include in your email
Send:
- Full name
- Email address used to sign in (Google or school login)
- WhatsApp / mobile number (with country code, e.g. 91XXXXXXXXXX)
- School name
- Whether you are a parent, teacher, student, or school admin
- What you want deleted (account only, WhatsApp logs, or everything we hold)
We may ask you to confirm from that email address or phone so we do not delete the wrong person.
2. What we delete
After we verify the request, we delete or irreversibly anonymise, as applicable:
- Your School SMS user account, login tokens, and device push tokens
- WhatsApp numbers we stored for messaging you
- WhatsApp inbound/outbound message logs and delivery status tied to you
- Meta/Facebook Login identifiers if you used Meta login
- Support emails about your request, once the request is closed (except a minimal deletion log)
3. What the school still controls
Attendance, fees, admissions, report cards, and similar school records are held for the school. The school is the data controller of those records. If you want those deleted too:
- Ask the school office / principal in writing, and
- Copy support@3beesolution.com so we can help the school process it on their instruction.
We will not wipe a whole school’s academic records because one parent asked, unless the school instructs us to.
4. How long it takes
We aim to complete deletion of 3Bee-held account and WhatsApp data within 30 days of a verified request. We will email you when it is done, or explain if the school must approve part of the request.
5. In-app / school admin path
A school administrator can also deactivate a parent, teacher, or student login in School SMS. That stops sign-in. For a full WhatsApp and account wipe, still email us so we can clear message logs and tokens.
6. Meta / Facebook account users
If you logged into a 3Bee app with Facebook or connected WhatsApp through Meta:
- Follow the email steps above so we delete data on our servers.
- You can also remove the app from your Facebook settings: Facebook → Settings → Apps and websites.
Removing the app on Facebook does not by itself erase school records. You still need the email request (and the school, for academic data).
7. What we may retain
- Invoices and tax records we are legally required to keep
- A record that a deletion request was received and completed (name/email, date, outcome)
- Data Meta itself stores on WhatsApp (we cannot delete chats from a parent’s personal WhatsApp history)
8. Contact
3Bee Solution
support@3beesolution.com
Subject: Data deletion request
Website: https://3beesolution.com
Related: Privacy Policy · Terms of Service