Terms of Service
These terms govern use of 3Bee Solution websites, School SMS (web and Android), APIs, and WhatsApp Business messaging we provide to schools.
By creating an account, signing in, or using WhatsApp messages sent through our platform, you agree to these terms. If you use School SMS on behalf of a school, you confirm you are authorised to bind that school.
1. The service
School SMS helps schools manage admissions, students, attendance, fees, diary, notices, and related records. Schools may also send operational messages to parents and staff on WhatsApp using Meta’s WhatsApp Cloud API, connected through 3Bee Solution.
We may change features as we improve the product. We will try to avoid disrupting school operations.
2. Accounts
- Keep login details confidential. You are responsible for activity under your account.
- School admins must grant roles only to people who should see that school’s data.
- Parents and students may only access records the school has linked to them.
3. School responsibilities
The school is responsible for:
- Accuracy of student, parent, and fee data entered into School SMS
- Having a lawful basis to store children’s and parents’ information
- Obtaining any consent required to message a parent on WhatsApp
- The content of WhatsApp templates and free-form replies sent from their account
- Responding to parent requests about school records
4. WhatsApp messaging
- WhatsApp is provided by Meta. Delivery depends on WhatsApp availability, the parent’s phone, and Meta’s policies.
- Schools must follow WhatsApp Business and Meta rules (no spam, no misleading templates, respect opt-outs).
- The first message to a parent generally requires an approved template. Free-form chat is allowed only inside Meta’s customer-care window after the parent messages the business.
- School SMS is not for emergencies, medical advice, or time-critical safety alerts. Use official emergency channels.
- Meta may rate-limit, pause, or block a number if quality is poor. 3Bee Solution is not liable for Meta enforcement actions caused by school content or sending behaviour.
5. Acceptable use
You must not:
- Probe, disrupt, or overload the service
- Access another school’s data
- Send unlawful, harassing, or deceptive WhatsApp messages
- Use the service to send marketing to people who have not opted in where required
- Copy the product to build a competing service from our confidential materials
We may suspend access if these rules, Meta’s rules, or the law are broken.
6. Fees
School subscriptions, credits, and trial periods are described at sign-up or in the school’s order. WhatsApp conversation charges billed by Meta are the school’s responsibility unless we agree otherwise in writing.
7. Privacy
Our Privacy Policy explains how personal data is handled. Data deletion is described at /data-deletion.
8. Intellectual property
3Bee Solution owns School SMS software, branding, and documentation. Schools own the data they enter. We have a licence to host and process that data only to provide the service.
9. Disclaimer and liability
The service is provided as available. We do not warrant uninterrupted WhatsApp delivery or that school records are complete if the school entered them incorrectly.
To the extent permitted by law, 3Bee Solution is not liable for indirect or consequential loss, lost fees, or damages arising from Meta/WhatsApp outages, school-entered data, or messages the school chose to send. Our total liability for a claim is limited to the fees the school paid us for the service in the 3 months before the claim.
Nothing in these terms limits liability that cannot be limited under applicable law.
10. Termination
A school may stop using the service by written notice to support@3beesolution.com. We may terminate for non-payment or material breach. After termination we will handle data as described in the Privacy Policy and Data Deletion instructions.
11. Changes
We may update these terms. The “Last updated” date will change. Continued use after an update means you accept the revised terms.
12. Contact
3Bee Solution
support@3beesolution.com
https://3beesolution.com