Privacy Policy
This policy explains how 3Bee Solution collects, uses, and shares information when you use School SMS (web and Android app com.school.sms), our websites, APIs, and WhatsApp Business messaging between schools and parents.
1. Who we are
3Bee Solution provides school management software (admissions, attendance, fees, diary, notices) to schools in India. Schools use our platform to keep records and to message parents on WhatsApp through Meta’s WhatsApp Cloud API.
For a school’s student and parent records, the school is the data controller. 3Bee Solution hosts and processes that data on the school’s instructions. For our own website, billing, and Meta app, 3Bee Solution is the controller.
2. Information we collect
| Category | Examples | Why we use it |
|---|---|---|
| Account | Name, email, phone, role (admin, teacher, parent, student) | Sign-in and access control |
| Login providers | Google Sign-In; Meta/Facebook Login if enabled | Authenticate you |
| School records | Admissions, attendance, fees, timetable, exams, diary, notices | Provide the school product |
| Parent/staff phone numbers, inbound and outbound message content, message IDs, delivery/read status, WhatsApp profile name | Send school notices and receive parent replies via WhatsApp Cloud API | |
| Device | Push tokens, app version, basic logs | Notifications and support |
| Billing | School name, contact, student counts, invoices | Subscription and support |
We do not sell personal data and we do not use school or WhatsApp data for advertising.
3. WhatsApp school–parent communication
When a school enables WhatsApp:
- We send messages only for school operations (for example fee reminders, attendance, diary, admissions follow-up, and notices).
- The first outbound message uses an approved WhatsApp template. After a parent replies, the school may send free-form replies during Meta’s customer-care window.
- Meta (WhatsApp) delivers messages. Meta processes phone numbers and message content as needed to provide WhatsApp. See WhatsApp’s privacy policy.
- Webhook events (incoming messages and delivery status) are received on our servers so the school can see that a message was sent, delivered, or replied to.
Parents who do not want WhatsApp contact should tell the school office. The school can remove their number from messaging.
4. How we use information
- Operate School SMS for the school that enrolled you
- Authenticate users and keep the service secure
- Send transactional email (OTP, password reset) and WhatsApp messages the school requests
- Provide support and fix faults
- Meet legal, tax, and Meta/Google platform rules
5. Sharing
We share data only with:
- The school that uses School SMS for your child or employment
- Infrastructure providers (hosting, email delivery)
- Meta/WhatsApp, to deliver and receive WhatsApp messages
- Google, if you sign in with Google
- Authorities when required by law
We do not share data with advertisers or data brokers.
6. Storage and security
Data is transmitted over HTTPS. Servers are operated by 3Bee Solution (or the school’s hosting provider). Access is limited to authorised school staff and our support personnel who need it to run the service.
7. Children’s data
School SMS stores student information, which may include minors, because the school needs it for education administration. We do not use children’s data for marketing. Parents and schools should only add student details they are allowed to process.
8. Retention
School records are kept for as long as the school’s account is active and as required by that school’s policy. WhatsApp message logs are kept to show delivery and conversation history for school support, then deleted or anonymised when no longer needed. Billing records may be kept as required by law.
9. Your rights
You may request access, correction, or deletion of personal data we hold. See our Data Deletion Instructions. For records the school created (attendance, fees, report cards), the school must approve changes because they are the controller of that data.
10. Contact
3Bee Solution
Email: support@3beesolution.com
Website: https://3beesolution.com
App: https://school.3beesolution.com
Also see our Terms of Service.